Real IT Solution - WorldClass Hosting & IT Solution provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Real IT Solution - WorldClass Hosting & IT Solution are subject to the following terms of service:

You agree to use all Real IT Solution - WorldClass Hosting & IT Solution services and facilities at your own risk. Real IT Solution - WorldClass Hosting & IT Solution specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Real IT Solution - WorldClass Hosting & IT Solution be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages.

Customer agrees that it shall defend, indemnify, save and hold Real IT Solution - WorldClass Hosting & IT Solution harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Real IT Solution - WorldClass Hosting & IT Solution, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Real IT Solution - WorldClass Hosting & IT Solution against liabilities arising out of:

• Any injury to person or property caused by any products sold or otherwise distributed in connection with Real IT Solution - WorldClass Hosting & IT Solution's server.
• Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement.
• Any defective products sold to customer from Real IT Solution - WorldClass Hosting & IT Solution's server.

Real IT Solution - WorldClass Hosting & IT Solution reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Real IT Solution - WorldClass Hosting & IT Solution shall be the sole judge of what violates this Policy.

Affiliates may not mask, hide or modify the affiliate link. It must be used as displayed in the client area.

You may not spam or advertise in areas or sections of websites that breach the rules of the displaying site. Doing so will result in the link being reported.

At this time we bill monthly, quarterly, semi-annually, depending upon the plan. If you are not satisfied within your first 30 days we would be happy to provide you with a full refund (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fee is nonrefundable. No refunds are provided for VPS or Dedicated servers or Business Email or Enterprise Email under any circumstances.) Credit on your account cannot be refunded and must be used for purchases and renewals.

We accept Visa, Master Card, American Express, PayPal, Skill, bKash, UCash, Brac Bank. For webhosting plans we will setup your account without any paying. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. There are no contract periods but for each successive period, your contract is automatically renewed unless we are notified otherwise.

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level.

Any planned maintenance work is exempt from this guarantee and will be ignored. Dedicated servers currently have no SLA.

Uptime level is calculated by our status page and monitors only.

Immediately upon successful payment you will receive an automated receipt from our systems. Please print and retain a copy of this and keep it in a safe place for future reference.

Your unique customer username will be on this receipt and should be used for any enquiries to Real IT Solution.

Please note that we aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.

All orders are delivered electronically via email. If you have any questions about your order please contact us at [email protected].

Our trading hours are 365 days a year, 24/7. Normally we will respond within 1 hour of receiving your enquiry.

The services available on this site are subject to both export and or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country.

We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method.

You agree to comply with these Terms and Policies. Any violation of either, these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Real IT Solution to suspend or terminate your account. You agree that Real IT Solution has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following:

• Using the Service in a way which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law).
• Hosting websites dedicated to pornography. Legal adult content is allowed however it cannot be the main focus of your website.
• Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail ("spamming"). You agree to pay a clean up fee of $50 per hour if any of our server IP addresses appear on a blacklist as a result of spam from your account.
• Using your hosting as a file or image hosting service.
• Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.
• Using your account as a backup service. All files must be part of your website and must be linked to from your account. Dedicated server clients are exempt from this.
• Using the Service in such a way as to forge or mis-represent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender's identity or location. This includes the hosting of Proxy Server applications.
• Uploading, linking to or storing warez, cracks or other pirated software.
• Assisting in or directly distributing copyrighted material.
• Excessively using the Service in such a way as to limit the bandwidth available to others.
• Providing fake or incomplete contact details, including name, postal address and telephone number.
• Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.
• Using the Service for unauthorised relays through any third party systems.
• Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.
• Performing a chargeback on any transactions past or present will result in account suspension until resolved. If a chargeback is issued we reserve the right to remove your account any deny any future business.
• Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.
• Using the Service to add or attempt to add addresses to any mailing list (yours or a third party's) without the explicit positive consent of the addressee(s).
• Attempting to cancel, supersede, or otherwise interfere with email other than your own.
• Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.
• Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effective impedes or totally disables functionality of the recipient system(s), or any other methods of denial-of-service attacks.
• Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.

Shared Hosting Application Restrictions

Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including as offsite storage of electronic files, email or FTP hosts, Tube / YouTube clone sites, adult content, file archives, email archives, mirror sites, image and file upload sites.

Real IT Solution expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. Real IT Solution may, in our sole discretion, terminate access to the Services, or remove or delete User Content for those accounts that are found to be in violation of Real IT Solution's terms and conditions.

You understand and agree that information and access available through the Service may include controversial, sexually explicit, or other material that may be offensive to you or users for whom you are responsible. Real IT Solution has no responsibility for or control over such materials, and you take sole responsibility for using any available screening software or other methods of limiting access (specifically including the access of minors) to any material you may find objectionable.

Real IT Solution will not provide names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. Real IT Solution may provide aggregate data on Subscribers to third parties in the operation of Real IT Solution business.

You agree that any dispute between you and Real IT Solution arising out of your use of the Service or in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Real IT Solution will be submitted by the aggrieved party for binding arbitration under the auspices of the Bangladeshi law and International Law.

Governing Law

These Terms and Policies are governed in all respects under Bangladeshi laws and International Laws.

Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press 'Request Cancellation'. You must then complete and submit the form.

• Choosing an immediate cancellation means your service will be terminated within 24 hours of submitting the form.
• It is your responsibility to ensure any PayPal subscriptions you have setup are cancelled.
• No other forms of cancellation are accepted.
• Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices.
• Dedicated server cancellations must be submitted a minimum of 15 days prior to the renewal date or you may be charged for the next billing period.

Resellers may use their website for personal use or to sell to their own clients. Resellers cannot host free accounts under any circumstances. We will transfer up to 30 accounts free of charge. Each account thereafter is charged at £1 each.

Discount Vouchers

• Only one voucher can be used per transaction.
• If the order value is lower than the value of the voucher, the remaining amount is lost.
• Discount vouchers are restricted to one per customer.
• Vouchers can be redeemed against the purchase of any Shared, Reseller or Dedicated service.

Shared / Reseller account overdue invoices

• 1–3 DaysNo Action Taken
• 4 DaysAccounts are suspended
• 7 DaysLate Fee Added
• 30 DaysAccounts will be terminated

VPS & Dedicated overdue invoices

• 1 DayNo Action Taken
• 2–3 DaysLate Fee Added
• 4 DaysAccounts are terminated

Overusages

When you register a domain name, you're able to use it for the period of time you registered it for, which is typically between one to ten years. If you want to keep using the domain name and any of the services associated with it (like a website or email service) you need to renew the domain name registration prior to its expiration.

After the domain expires the user will get 30 days grace period to renew the domain. There will be 10% late fee added after 7 days to the invoice following the expiration date. User must pay the invoice with late fee to renew the domain.

After 30 days of the expiry date, your domain will be deleted and can't be renewed. User can still restore his domain within the next 30 days. This time period is called the Redemption Grace Period. On the Redemption Grace Period, the user can't request to transfer the domain to another company or register. User must restore the domain and pay all dues to activate the domain again. There will be a restore charge applicable to restore the domain. Restore charges may vary depending upon different domain extension (e.g. .com, .net, .org). You can open a ticket to know about your restore charges.

After 30 days following the Redemption Grace Period (after 60 days from expiry date) user can't renew or recover the domain name. No complaint or objection will be accepted after the Redemption Grace Period is finished.

Real IT Solution - WorldClass Hosting & IT Solution cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Real IT Solution - WorldClass Hosting & IT Solution are resold. Thus, certain equipment, routing, software, and programming used by Real IT Solution - WorldClass Hosting & IT Solution are not directly owned or written by Real IT Solution - WorldClass Hosting & IT Solution.

Moreover, Real IT Solution - WorldClass Hosting & IT Solution holds no responsibility for the use of our clients' accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Real IT Solution - WorldClass Hosting & IT Solution sees fit. Furthermore, Real IT Solution - WorldClass Hosting & IT Solution retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.